A Quote by Sallie Krawcheck
Knowing your customer inside and out is mission-critical, and it takes time. It's impossible to hit on the insights that will ultimately decide your company's fate without putting them to the test - literally - even if that takes longer than you'd have liked.
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You have to chase your dreams, no matter what. The impossible just takes a little longer. One stroke at a time, one step at a time, the impossible is easy to achieve.
It is not easy to build a great brand. It takes leadership to persuade the rest of the company to follow your vision. It takes an artistic sense of proportion and timing. It takes a ruthless willingness to distinguish yourself from competing brands and, hopefully, bury them in the process.
I swear love is the most powerful emotion thats ever existed. It owns people, devours them, tears them open and bleeds them out from the inside, making them defenseless to everything. Hate is the same way. Hate takes your levelheadedness and even your sanity away from you.
When you choose the hard things, it takes longer than you think to get it done, and if you choose the hard thing and have a very particular way you want to do them and are uncompromising in that, then sometimes it takes even longer.
It takes time to build a corporate work of art. It takes time to build a life. And it takes time to develop and grow. So give yourself, your enterprise, and your family the time they deserve and the time they require.
Let's say that history is what happened. The record of what happened is how each individual happens to see those events. They've already been ?ltered. When the historian or biographer takes over, history is no longer exactly what happened, because there has been a process of selection going on; it's impossible to write about anyone, any event, in any period of time, without in some way imposing, even unconsciously, your own standards, your own values.
What takes Hollywood weeks and months to film takes professional wrestlers and the companies behind them literally minutes to put together. A spontaneous explosion of emotion unleashed before your very eyes.
Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company's service is shoddy, doing a few things well can earn you a reputation as the customer's savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right. Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start. The longer you wait, the harder it is to produce outstanding service.
Takes more than combat gear to make a man
Takes more than a license for a gun
Confront your enemies, avoid them when you can
A gentleman will walk but never run
It doesn't take any longer to improvise 10 takes than it takes to shoot 10 takes of the same thing. It turns out to be just as responsible from a business point of view as anything else.
What starting your company means: you will lose your stable income, your right to apply for a leave of absence, and your right to get a bonus. However, it also means your income will no longer be limited, you will use your time more effectively, and you will no longer need to beg for favours from people anymore.
To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated - which is surely the highest standard.
Obviously it always takes longer to finish an album than you think it will. That's always going to be the case. Everything takes longer than you think it will. Occasionally things happen fast.
Changing the direction of a large company is like trying to turn an aircraft carrier. It takes a mile before anything happens. And if it was a wrong turn, getting back on course takes even longer.
The difficult is what takes a little time; the impossible is what takes a little longer.
Have things to look forward to: Plan a trip, treat yourself to the spa, make plans in the future so that you can focus on what you're looking forward to versus how unbearable your present is. Understand that your brain is detaching. It's the same part of the brain that is activated as a cocaine user feening for their next fix. You're literally in withdrawal. Understand that it takes time for your brain and neural pathways to detach. You're not going crazy - it's just a process, and that process takes time.
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