A Quote by Scott D. Anthony
The CEO should ask what he or she can do to raise the organization's curiosity quotient. One way to do this is to seek to learn more about current or prospective customers, not to figure out which segmentation model to slot them into, but to really understand them as human beings. Another is to live at the intersections where innovation magic occurs.
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Human beings, in point of fact, are lonely by nature, and one should feel sorry for them and love them and mourn with them. It is certain that people would understand one another better and love one another more if they would admit to one another how lonely they were, how sad they were in their tormented, anxious longings and feeble hopes.
The easiest way to figure out who the customer is in an online space is to figure out who is paying for the thing. Usually, the people paying are the customers. So on Facebook, the people paying are marketers. That makes them the customers. And it means we are the product being delivered to those customers.
There's something really beautiful about science, that human beings can ask these questions and can answer them. You can make models of nature and understand how it works.
Kids are naturally curious about what they don't know, or don't understand, or what is foreign to them. They only learn to be frightened of those differences when an adult influences them to behave that way and censors that natural curiosity.
The question should not be 'What would Jesus do?' but rather, more dangerously, 'What would Jesus have me do?' The onus is not on Jesus but on us, for Jesus did not come to ask semidivine human beings to do impossible things. He came to ask human beings to live up to their full humanity; he wants us to live in the full implication of our human gifts, and that is far more demanding.
In our perform agenda, segmentation is one of our key strategic priorities. Segmentation is about deploying the right go-to-market channel to the right customers with the right pricing and the right cost to serve. And as a result, the segmentation strategy ensures that we generate profitable growth.
In my mind, the purpose of education is to enable human beings to develop to their full potential, intellectually and spiritually. That means that students have to be empowered to pursue self-knowledge and the skills that will help them be of service to their fellow human beings. Education should encourage people to develop their curiosity about life; above all, it should not trivialize either the students or their lives.
There should be more on television that uplifts people and shows them how to better prepare themselves for earning a living. There still aren't enough people that say "this should not be." We just let it go. We need to raise a loud voice about our fellow human beings.
I never dreamed I would be a Goodwill Ambassador, and for UNESCO. Perfect organization. It is apolitical and it's about education, science and culture. I mean that is what I live. That is what UNESCO is really about; it's all about bringing human beings together with one common goal, which is to move human kind forward.
I think a much better use of time and resources is to really focus on your existing users or customers and figure out what changes can you make in the Web site, the service, the product, whatever, to get them to come back more often to generate that repeat business and once you kind of figure out that formula, then when you get new customers the whole thing just kind of grows exponentially.
The best way to hold customers is to constantly figure out how to give them more for less.
To work in America or other places is more about curiosity, because I'm dealing with cultures and sensibilities that I don't really know. So I'm having to sort of investigate them, which I'm fascinated in, but it comes from a place of curiosity rather than a real need to get something out of my system.
We get so swept up in sort of what the media tells us to care about and all these other influences that we really have to dig down deep and figure out what is it that we as human beings really care about and want for ourselves. When you figure that out, you see who you really are.
We have to broaden our appeal to more customers than simply high-end customers. We have to understand that, in the aggregate, there are fewer customers out there, so we have to appeal to them all.
To manage our emotions is not to drug them or suppress them, but to understand them so that we can intelligently direct our emotional energies and intentions.... It's time for human beings to grow up emotionally, to mature into emotionally managed and responsible citizens. No magic pill will do it.
Not that I ever felt the necessity of proving that all human beings suffer the same way, feel joy the same way, but it happened on my way - when I get close to these people, just by the simple intervention of translation I can actually reach them and ask them something, and their reaction is as I expected. I see that the relationship goes so smoothly, and I realize that cultural languages and specificities are nothing but simple obstacles that you can easily overcome. It's obvious that human beings are the same wherever they are.
